FAQ: Enrollment

Applications for financial aid, and possibly for student housing, are processed by the CROUS in Montpellier after you submit a Student Financial Aid Application. When you register, you will be asked to provide your financial aid award letter, which specifies your aid level; this document exempts you from paying tuition fees.

I haven’t received my CROUS notification yet, but I’m registering now. What should I do?
You will register at the full rate, and once you receive your notification, you can request a refund of your registration fees.
Please note: if you request payment in three installments, the refund can only be processed at least fifteen days after the final payment, which will occur within two to three months of your enrollment.
If you declared yourself eligible for a scholarship during your online enrollment or re-enrollment but have not yet received the notification from the CROUS, you will be asked to pay the full tuition fee.

The refund will be deposited into a third party’s bank account; you must include a third-party refund authorization form along with their bank account information.

Tuition fees are set by ministerial decree. They cover the cost of the degree and access to the University Library.
Details of the fees paid upon registration are listed:

• on the receipt of payment via your ENT portal (the "My File" tab)
• on the Scol’Pass fee receipt, which can be obtained upon request from your school office
• or on your registration summary, which you can download online from your digital learning platform (ENT) (under the "Registration Summary" tab).

Please note: These documents are issued only after the administrative registration process is complete (payment + verification of all supporting documents by the IUT).

My payment was declined by the bank. What should I do?
Please contact your registration office as soon as possible. Until your account is in good standing, you will not be able to obtain your transcripts, certificate of completion, or diploma.

Is it possible to pay in installments? Yes , for enrollment in a national degree program. Payment in three installments is available for amounts of €100 or more. The first installment must be paid by credit card at the time of online registration. At the same time, the other two installments will be set up for automatic debit authorization. This payment method is not available if your credit card expires before the final scheduled debit.
Before making any payments in three installments, please ensure your credit card is valid for all three installments.

My payment was declined by the bank. What should I do?
Please contact your registration office as soon as possible. Until your account is in good standing, you will not be able to obtain your transcripts, certificate of completion, or diploma.

What is the difference between these three numbers? The Base-Elèves Académique ( BEA) is a number assigned to every sixth-grade student in France to identify them individually in secondary education. The Identifiant National Etudiant ( INE) has been assigned to all students enrolled in their senior year of high school in France since 1995 or who are already enrolled in a French public higher education institution.

Since 2018, the INE number has consisted of eleven characters, of which only the last two are letters.

INE numbers assigned prior to 2018 consist of eleven characters, combining numbers and 1 to 5 letters.

The INE number differs from the social security number—also known as the INSEE number—in terms of its format (15 digits) and its purpose.

The INE is generally listed on the high school diploma transcript (for the final year or early exams). It also appears on academic transcripts issued by high schools and universities.

Your student ID number (in addition to your name) serves as a personal identifier, particularly in cases where there are people with the same name. The student ID number assigned by the University of Montpellier cannot be used at another university, unlike the INE number, which is recognized nationwide.

I can't find my INE number (National Student ID). The INE number is required for your administrative registration.

• If you took the French baccalaureate or were enrolled in a French higher education program: you can find this information on your baccalaureate transcript or your higher education transcript.
• If you are an international student and have previously studied in the French higher education system, you can find your INE number on your student ID card, enrollment certificate, or transcripts.

I don't have an INE. What should I do?
The university will assign you an INE when you first enroll. It will be valid at all French universities thereafter.

I forgot to enter my INE number when I registered online, and I’ve been assigned a new one. What should I do?
You should report this issue to the Registrar’s Office immediately.

The card must be presented to university officials or their designated representatives whenever requested. Failure to present the card may result in disciplinary action. Lending, exchanging, forging, or attempting to forge the card is prohibited and is subject to penalties, including disciplinary action.

When and where can I get my student ID card?
When you complete your initial registration at the IUT de Béziers, either at the registration office or the academic affairs office. You will be given specific instructions. When you re-register, the card is updated with a sticker indicating the academic year.

I’ve lost my card, or it’s been stolen, or it’s damaged (bent, torn, etc.). What should I do?
First, check with your academic office to see if it’s been turned in.
Request a replacement (for a fee) via the “CMSWEB” app from your digital campus portal (click the “Student ID” tab).

The Scol’Pass is an A4-sized document that includes three enrollment certificates and a receipt for tuition and fees. The Scol’Pass is issued upon completion of your registration, upon request to your registrar’s office.

The Scol’Pass isn’t the only way to obtain a proof of enrollment. If you are officially enrolled, you can access it through your online account (ENT) (under the “My File” tab – “Enrollment” section).

How can I obtain my enrollment certificate and/or a receipt for paid fees?
You can download your enrollment certificate and/or receipt of paid fees from your digital workspace (tab “My Account” – section “Enrollment”):
once you have submitted your supporting documents (via the “PJ web” application or directly to the enrollment office, depending on your specific enrollment procedures) and the Registrar’s Office has approved them.

How do I activate my UM IT account (ENT)?
Once you have completed your registration, you will receive a personal clickable link at the personal email address you provided during registration.
This link is valid for a limited time, so we recommend that you activate your account as soon as possible.

Important: You must activate your online account to access the "PJWEB" application, which will allow you to submit the required supporting documents to complete your administrative registration.

I didn't receive the email to activate my IT account, or the link I received has expired. What should I do? Click "Login Problem" on the ENT homepage and follow the instructions.

I can't log in to my online account. What should I do?
Click "Login Problem" on the ENT homepage and follow the instructions.

Where can I find my UM digital account (ENT)?
You can access your ENT account on the UM website by clicking "Direct Access" in the left-hand column, then selecting the "Platform" tab, and then "ENT."