Enrollment FAQ

Applications for financial aid, and possibly for student housing, are processed by the CROUS in Montpellier after you submit a Student Social File. When you register, you will be asked to provide your financial aid notification, which specifies your aid level; this exempts you from paying tuition fees.

I haven’t received my CROUS notification yet, but I’m registering now. What should I do?
You will register at the full rate, and as soon as you receive your notification, you can request a refund of your registration fees.
Please note: if you opt to pay in three installments, the refund can only be processed at least fifteen days after the final payment, which will occur within two to three months of your enrollment.
If you indicated that you are a scholarship recipient during your online enrollment or re-enrollment but have not yet received your CROUS notification, you will be asked to pay the full tuition fee.

The refund will be deposited into a third party’s bank account; you must include their bank account information along with a third-party refund authorization form.

Tuition fees are set by ministerial decree. They include the fee for the degree and access to the University Library.
Details of the fees paid upon registration are listed:

• on the receipt of payment via your ENT account (the “My File” tab)
• on the Scol’Pass fee receipt, which can be obtained upon request from your school’s registrar’s office
• or on your registration summary, which you can download online from your digital account (ENT) (under the “Registration Summary” tab).

Please note: These documents are issued only once the administrative registration process is complete (payment + validation of all supporting documents by the IUT).

My payment was declined by the bank. What should I do?
Please contact your registration office as soon as possible. Until your account is in good standing, you will not be able to obtain your transcripts, certificate of completion, or diploma.

Is it possible to pay in installments? Yes , for enrollment in a national degree program. Payment in three installments is available for amounts of €100 or more. The first installment must be paid by credit card at the time of online registration. At the same time, direct debit authorization will be set up for the remaining two installments. This payment method is not available if your credit card expires before the final scheduled payment.
Before making any payment in three installments, please ensure your credit card is valid for all three installments.

My payment was declined by the bank. What should I do?
Please contact your registration office as soon as possible. Until your account is in good standing, you will not be able to obtain your transcripts, certificate of completion, or diploma.

What is the difference between these three numbers? The Base-Elèves Académique ( BEA) is a number assigned to every sixth-grade student in France to identify them individually in secondary school. The Identifiant National Etudiant ( INE) has been assigned to all students enrolled in their final year of high school in France since 1995 or who are already enrolled in a French public institution of higher education.

Since 2018, the INE number has consisted of eleven characters, of which only the last two are letters.

INE numbers assigned prior to 2018 consist of eleven characters, combining numbers and 1 to 5 letters.

The INE number differs from the social security number—also known as the INSEE number—in terms of its format (15 digits) and its purpose.

The INE is generally included on the high school diploma transcript (for the final year or early exams). It also appears on academic transcripts issued by high schools and universities.

Your student ID number (in addition to your name) serves as your personal identifier, particularly in cases where there are people with the same name. The student ID number assigned by the University of Montpellier cannot be used at another university, unlike the INE number, which is recognized nationwide.

I can't find my INE (National Student ID) number. The INE number is required for your administrative registration.

• If you took the French baccalaureate or were enrolled in a French higher education program, you can find this information on your baccalaureate transcript or your higher education transcript.
• If you are an international student and have previously studied in the French higher education system, you can find your INE number on your student ID card, certificate of enrollment, or transcripts.

I don't have an INE. What should I do?
The university will assign you an INE when you first enroll. It will be valid at all French universities thereafter.

I forgot to enter my INE when I registered online, and I’ve been assigned a new one. What should I do?
You should report this issue to the Registrar’s Office immediately.

The card must be presented to university authorities or their designated representatives whenever requested. Failure to present the card may result in disciplinary action. Lending, exchanging, forging, or attempting to forge the card is prohibited and is subject to penalties, including disciplinary action.

When and where can I get my student ID card?
When you complete your initial registration at the IUT de Béziers, either at the registration desk or the Registrar’s Office. You will be given specific instructions. When you re-register, the card is updated with a sticker indicating the academic year.

I’ve lost my card, or it was stolen, or it’s damaged (creased, has holes, etc.). What should I do?
First, check with your academic office to see if it has been found.
Request a replacement (for a fee) through the “CMSWEB” app via your digital learning platform (click the “Student ID Card” icon).

The Scol’Pass is an A4-sized document that includes, among other things, three enrollment certificates and a receipt for tuition and registration fees. The Scol’Pass is issued upon completion of your enrollment, upon request to your registrar’s office.

The Scol’Pass isn’t the only way to obtain a certificate of enrollment. If you are properly enrolled, you can access it through your online account (ENT) (under the “My File” tab – “Enrollment” section).

How can I obtain my enrollment certificate and/or a receipt for paid fees?
You can download your enrollment certificate and/or receipt for paid fees from your digital student portal (click “My File” – “Enrollment” section):
once you have submitted your supporting documents (via the “PJ web” app or directly to the enrollment office, depending on your specific enrollment procedures) and the Registrar’s Office has approved them.

How do I activate my UM IT account (ENT)?
Once you have completed your registration, you will receive a personal clickable link at the personal email address you provided during registration.
This link is valid for a limited time, so we recommend that you activate your account as soon as possible.

Important: You must activate your online account to access the “PJWEB” application, which will allow you to submit the required supporting documents to complete your administrative registration.

I didn't receive the email to activate my IT account, or the link I received has expired. What should I do? Click "Login Problem" on the first page of the digital learning platform and follow the instructions.

I can't log in to my IT account. What should I do?
Click on "Login Problem" on the first page of the digital learning platform and follow the instructions.

Where can I find my UM digital account (ENT)?
You can access your ENT account on the UM website: in the left-hand column, click “Direct Access,” then the “Platform” tab, and select “ENT.”